Privacy Policy
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When you order merchandise from our website, we need to know your name, mailing address, credit card information, and e-mail address. We may also ask for other information that helps us positively identify you. This allows us to process and fulfill your order and to notify you of your order status. No information obtained will be disclosed to any third party, except in the case of cooperating with law enforcement agencies.
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We do not collect or store personal information outside of the point of sale beyond maintaining a customer list of only names and mailing address exclusively for our own statistical purposes. We do not sell, trade, or rent your personal information to others nor do we share it with “corporate affiliates” or in anyway store or maintain information for advertising purposes whatsoever.

Security
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All of the customer information required for purchases is protected against unauthorized access. When you order from us, we offer a secure server. The secure server software (SSL) encrypts all the information you input before it is sent to us. Our system supports up to 128-bit encryption, one of the highest levels available.

Returns & Refund Policy
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We strive to ensure our customers are well satisfied with our products and services and are eager to communicate with you in order to rectify any problems or difficulties experienced. If you wish to return an item or feel a refund is in order, we do differentiate our return policy for simple returns and any returns where you are dissatisfied with your order and/or our products.
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Simple returns: All stock products purchased via the Internet are returnable within 20 days of the shipping date, excluding Shipping and Handling charges. To return by mail, please send prepaid via UPS or insured USPS. Be sure to include your name and address on the label (we will not accept any packages without a return name and address). Allow 2 weeks for processing. Returned items must be in their original condition with original packaging materials.
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Other returns: At TNBG we stand behind our products and services, and in the event that you are dissatisfied with the accuracy of your order or the performance of our products and services we will work with you to correct the issue or offer a full refund, however we depend on your communicating with us to do so. Items returned simply used or broken will not be refunded unless you have communicated with us in advance, and we can reasonably evidence or validate your claim upon receiving the return.

Shipping Methods and Times
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Non-custom items ordered on line are usually shipped in 1-2 business days. If an item you order is not in stock causing a delay we will contact you through the e-mail you provided, and you will have the opportunity to cancel your order. Unless otherwise noted for a specific product our standard shipping method is UPS ground, with standard delivery times in the U.S being 1-5 business days depending on your specific location. Upon shipment you will be provided a delivery conformation number through the e-mail you provided, and the conformation will indicate your scheduled date for delivery.
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Expedited shipping and delivery: We will be glad to expedite your order, though we ask that you contact us directly via phone or e-mail for particulars as product, the time and day ordered,and other variables may be involved in determining the specific price and estimated delivery date.
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Specific delivery methods, times, and costs for orders to be delivered outside of the U.S.A. will be specified individually when such shipments are requested. Specific delivery methods, times, and costs for custom orders will be presented with the specific order quote.